Over the past few weeks, firmware updates for non-doorbell cameras and Stream Video Recorders (SVRs) have been made available as older firmware versions will not support some future enhancements. Alarm.com has been automatically updating video devices to the new firmware versions using our automated firmware upgrade process, and over 95% of online video devices have been updated thus far.
However, Alarm.com has not yet upgraded cameras or SVRs that are offline or have poor connectivity. Starting next week, those devices may not be able to support display of the camera’s name and timestamp in the on-screen display, and starting later this month, SVRs may no longer support video recording or playback.
Impacted customers with non-doorbell cameras or SVRs will see a new trouble condition for out-of-date firmware for video devices so they can execute the upgrade themselves. Alarm.com will continue attempting to automatically push the upgrade through as well to minimize customer impact.
If a Alarm.com current customer has a trouble condition or is not able to see video time stamps, please upgrade your video devices at Customer Website > Video > Settings > Select Device > Video Device Info > Update Firmware.
To view or update individual camera firmware, visit Alarm.com Partner Portal > Select Customer > Equipment > Video Devices > Select Video Device > Device Firmware.
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